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JJinVista's avatar
JJinVista
New Contributor
7 years ago

Changing the credit card on file for auto-pay produces unpredictable results

Cox's billing system has an online component where you can specify the credit card for auto payment. Apparently this online system interfaces with a batch billing system which does not refresh on a...
Karen_R's avatar
Karen_R
Former Moderator
7 years ago
Hello JJinVista,


Thank you for reaching out to Cox Forum Support. I can take a look into this billing issue for you. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks


Karen
Cox Support Forum Moderator