Capped speeds on gigabit
So recently cox convinced me to upgrade to gigabit from my 500 down plan for only three dollars more. It’s too bad whenever I use my actual paid for speeds I get throttled to 32Mbps daily. Every sing...
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I was told I have no packet loss and that my connection is fine. When I agreed to go to gigabit they scheduled a technician to come look at the box to remove some out of date equipment but idk what it was. I’ll try posting the upstream/downstream when I get home but If it’s relevant I’m getting 32mbps down no matter time of day now it’s always at 32 and around 40mbps up but that goes up and down normally. The coax comes through the wall - I’m in a third floor apartment so I’m not to sure the route it takes from the box.
Troubleshooting in a apartment is tough because you sometime share coax with other apartments. If you are getting 32Mbps, sounds like the gateway is going into partial service mode. That's when it can't lock onto some of the channels used for service. Think of it like a highway with multiple lanes. The more lanes, the more cars that can use it before there is traffic. Each lane/channel is like a station on a radio dial. It uses it's own frequency and if there is noise on those frequencies, the gateway can't connect to them. I would start by posting the signal levels. That will tell you the type of problem you are having. Then try to figure out where all the coax come together for your apartment complex. Does each apartment get their own line to the street? If not, where does the line split to the different apartments?
Sorry these are out of order. This is my upstream/downstream currently. But currently my speeds are where they should be. When this issue happens, which is usually around 1-3 or whenever I get settled doing homework, it tanks to 32 and will not rise above it without a hard reset. I will ask the tech about partial service mode and see if we can fix it.
