Forum Discussion

T_Nic's avatar
New Contributor
5 years ago

Can't seem to self activate a Cox certified modem MB8600...

I recently received an email from cox telling me that my cable modem is old and outdated. So, I purchased a  new modem from amazon (MB8600) that was on the certified list. I assumed it would self a...
  • CarolLM's avatar
    5 years ago
    Yes, you may send us an email with your complete address, account name, the make/model of your modem, serial number and mac ID address. If you'd prefer you may send us a photo of the serial number and MAC ID address. -Carol