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mathjk's avatar
mathjk
New Contributor
3 years ago

Cannot port forward - We're Having Some Trouble Please try again

Hello, I'm having the same issue as discussed here: Unable to create or edit existing port forwards (Panoramic Router) - Internet - Internet Forum - Cox Support Forums However, the thread has b...
mathjk's avatar
mathjk
New Contributor
3 years ago

Well, I've not had much success with cox tech support so far. They tried to up-sell the $10/mo monthly support but why would I have to pay for something that *should* work? Cox is pushing port forward on the device, not me. Getting frustrated here.

  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hello @Mathjk,

    Customer service is very important to us, we value you and I want you to have a positive experience with us. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator