Forum Discussion

Jay_in_AZ's avatar
Jay_in_AZ
New Contributor III
6 years ago
Solved

Cannot access Cox Webmail most of the time

Seems like the google search for a resolution to webmail problems was locked but never resolved. The webmail problem for the past several months has been either site not found or IF the webmail page loads all the control button are unreadable with lines and garbage to the left. The font is funky too. I've tried chat line and was asked to try a different browser. WHY? IE has worked for many years and COX webmail is the ONLY site that doesn't load. The COX billing page pops up just fine as do the sales and upgrade pages. Hmmmm. Every single one of my saved sites work just fine. I have cleared cache and cookies. I have rebooted. Nothing seems to work. I have looked at sites that "ping" the COX webmail and they cannot get responses and conclude that webmail server is down. Contacting COX has been useless. Basically I have been inasmuch told that their system is fine and it must be my equipment. Funny how every other site I visit works just fine. Also funny that their website doesn't show any contact information. Again funny that they cannot (or will not accept a screenshot of what I see on the computer screen. Another Hmmmm. I run Windows Premium 7and IE 11. When I ask what on earth did they change, I get nothing out of them. I certainly didn't change anything. I ask them if there is a store I can bring my laptop to so they could get it working. Nope. So what's up COX? What did you change 12 months ago and more important; What did you change last week?

  • I have had problems getting connected to the webmail servers when I use Windows 10 Edge and I have also noticed that when I check the box on the logon screen to remember my user id... it never does.

    HOWEVER

    As a test I downloaded Chrome and have had no problems when I use it to access webmail.  I'm thinking that their 'new and improved email application' has not been tested using EDGE. As a former developer I know it is a pain to coexist the various browsers and I hope that they will look into the problems from this standpoint.

    As a workaround to your issues I suggest giving Chrome a try.

  • jnorris19's avatar
    jnorris19
    6 years ago

    I have had exactly the problems with Cox E-mail described here for several months. I started out with Chrome and finally switched to Edge. E-mail worked fine for about a week. I thought problem solved, not so however. It's like the Cox gremlin took a week to find me. Now It's back to frustration.

    I've been a Cox customer for many years. They used to be a wonderful company. Not so much anymore. Appears to me they are circling the drain. 

  • Spoke too soon. Back to saying "This page can't be displayed" yada, yada, yada.

  • The computer doesn't crash. Resetting gateway is a path to greater headaches. COX Webmail is ONLY site that doesn't load. It worked fine yesterday for a brief period but not this morning. I have not downloaded any new programs in ages so interference between programs should not be happening. Personally I think it's not a problem on my end because there are way too many others experiencing the same problems I am.

49 Replies

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    C'mon COX. Get involved here. I can access ANY Internet page EXCEPT my webmail. Your chatline is useless. Wants to blame my equipment. Clear cache, delete cookies, etc. My email address is linked to bank, creditors, doctors and more so it isn't a walk in the park to merely change. I'd take my laptop to a COX store to get it working properly or you could send out a technician. I don't care. This is beyond ridiculous.

    • magienoire's avatar
      magienoire
      New Contributor II

      This issue has been happening ever since Cox changed their format on their home page. I have posted in the forum and never really got an answer. I just called and was told, oh well, the cox email is free so we can't issue any credit for the day you didn't have access.

      This is what happens when companies get too large and become monopolies.

      It doesn't matter if I go to Cox Email on the home page or go into MyAccount, then Internet Tools, then Check Webmail, I get the same results. I have no trouble with the home page or any other internet issues, JUST THE EMAIL.

      We've reset modem, cleared cache and cookies, etc. Nothing resolves the problem. One time it might take only a couple tries, another time it may take a dozen or more tries.

      I am so tired of Cox trying to say it's our equipment, etc.  They had the nerve to just suggest having someone come out since we have the wiring protection plan.  

      • Jay_in_AZ's avatar
        Jay_in_AZ
        New Contributor III

        Also tired of getting mailers offering new customers lower rates than long time paying customers. I wonder if the CEO or board members use webmail.

  • I have had problems getting connected to the webmail servers when I use Windows 10 Edge and I have also noticed that when I check the box on the logon screen to remember my user id... it never does.

    HOWEVER

    As a test I downloaded Chrome and have had no problems when I use it to access webmail.  I'm thinking that their 'new and improved email application' has not been tested using EDGE. As a former developer I know it is a pain to coexist the various browsers and I hope that they will look into the problems from this standpoint.

    As a workaround to your issues I suggest giving Chrome a try.

    • jnorris19's avatar
      jnorris19
      New Contributor

      I have had exactly the problems with Cox E-mail described here for several months. I started out with Chrome and finally switched to Edge. E-mail worked fine for about a week. I thought problem solved, not so however. It's like the Cox gremlin took a week to find me. Now It's back to frustration.

      I've been a Cox customer for many years. They used to be a wonderful company. Not so much anymore. Appears to me they are circling the drain. 

      • Jay_in_AZ's avatar
        Jay_in_AZ
        New Contributor III

        Been trying to access webmail for an hour this morning and have been unsuccessful.

    • Jay_in_AZ's avatar
      Jay_in_AZ
      New Contributor III

      Spoke too soon. Back to saying "This page can't be displayed" yada, yada, yada.

    • Jay_in_AZ's avatar
      Jay_in_AZ
      New Contributor III

      Okay.... Cox webmail for the past several months has been struggling to load and for the last few days has loaded but with formatting errors, however, since I made the initial post 12 hours ago Cox webmail has worked flawlessly. I do not know if it is coincidental to my post or if something specific was done by Cox. If it keeps working I am thrilled. FWIW nothing was changed on my computer by me. Thank you Cox if you corrected the problem. It would be nice to know what specifically you did????? 

  • Chousel's avatar
    Chousel
    New Contributor II

    COX - get some IT folks on this - you can afford it! - and FIX IT!!!!

    • Jay_in_AZ's avatar
      Jay_in_AZ
      New Contributor III

      Logged onto webmail this morning. Sure getting tired of playing solitaire games waiting for it to happen.

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Two weeks have gone by and Webmail has been working. I have not changed a thing on my computer. Same old browser, etc. This tells me that my computer was not the problem. Don't know what COX did but whatever it was worked.

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Two weeks have gone by and Webmail has been working. I have not changed a thing on my computer. Same old browser, etc. This tells me that my computer was not the problem. Don't know what COX did but whatever it was worked.

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Trouble free for a month BUT last evening I could not access webmail. PAGE NOT FOUND... So I grumbled and went to bed.

    This morning I got the same message screen. PAGE NOT FOUND...

    Apparently COX updated or maintenance something and UNFIXED whatever they fixed a month ago.

    Message to COX. UNFIX whatever you did yesterday. PLEASE!!!!!!!!!!!!!!!

  • Jay_in_AZ's avatar
    Jay_in_AZ
    New Contributor III

    Everything works (as in everything) except webmail. What gives? What did you change yesterday?

    • BrianM's avatar
      BrianM
      Moderator
      There is a known issue with some customers having trouble accessing webmail at the moment.

      Brian
      Cox Support Forum Moderator
      • Jay_in_AZ's avatar
        Jay_in_AZ
        New Contributor III

        Hi Brian. Can you share what the known issue might be, how it happened and why? I might be able to help.