Can I do custom speeds?
Hey all, I've been a Cox customer since 2023. I started with Gigablast, and the Cox Panoramic Gateway. I had stable service for about a year, and then started experiencing random issues into 2024....
Forum Discussion
Hey all, I'm coming back because I did get replies from the email I sent to the address above, but they were very confusing to read. I only got one physical email reply, but it seems like several people tried to reply. I responded to a person with the name of Nichole, with the info requested, but a different person responded. If NicholeC is the same person who replied to my email asking for contact info after looking at modem logs. I sent the requested info in a reply thanks. I find it very confusing when multiple people reply vs just one who can follow the situation.
Thanks
Hello, iFrog. I apologize for any confusion that was caused by multiple people responding to your email thread. We make every attempt to stay with a customer as long as possible; however, sometimes different team members step in so our customers aren't left waiting for a reply. If you are still needing assistance, please send another reply through email. Thank you.
