Bury my service cable
Last week of October 2024 my Gateway blinks red. Technical Support sent out a technician who found a bad service cable and ran a new service cable on the ground. The technician told me that he put in an order to bury said cable in 2 to 6 weeks. it is now the 30th of December.
I chatted online with Cox agent on 12/29/2024 and they wanted to send a technician. But I just wanted to know if an order had been put in. Didn’t know. So I phone called and talked to live agent who also wanted to send a technician and it might cost me $100.00 so again I stated I needed to know if the technician I had in October ordered my cable burial. She checked with communications and the did not see it ordered. So I have to call out another technician and pay him to write an order? Or do I have to bury the cable myself? I am a 76 year old veteran with joint replacement on social security. I have had to move the cable when the mowers come and when ground keepers work the flower garden and trim shrubs. I don’t want me, my family or anyone tripping and falling on that loose service cable in my backyard. I am considering dropping my Cox Cable Internet/TV service if they can’t fix my problem. Any suggestions!!