Bury my service cable
Last week of October 2024 my Gateway blinks red. Technical Support sent out a technician who found a bad service cable and ran a new service cable on the ground. The technician told me that he put in...
Forum Discussion
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
Thank you. Hope the further assistance will be timely.
Hi, Julian. The problem is that when anyone emails, chats or calls Cox we get the same old same old responses. Reset the stupid modem. Send out the technician. Get billed a lot of money. Problems continue. Cox is clearly being dishonest with its customer base. There are hundreds of people on these forums that all have the same stories. And we get the same approved, canned responses from Cox. So I have paid for everything from the cox box to my home to be replaced. Wiring. Modem. Router. It keeps dropping. Maybe we can have another tech out to waste my time and charge me money. Oh by the way I was supposed to have a Cox supervisor out to my home last Friday. His name was Matthew. Yah he called me two hours before my appointment and said many people were having troubles and proceeded to cancel the appointment.
I agree that the canned responses don’t really solve much especially if you’re using Chat online. If I get a live agent on the phone with customer support they do a better job understanding my situation. But ultimately they will just send a technician to your home regardless. Whether you have CCC or not if the technician does not close out the ticket properly you will still have to jump through the hoops to find out anything via customer support.
COX IF YOU WOULD HAVE THE TECHNICIAN LEAVE A COPY OF THE REPAIRS WITH A REFERENCE NUMBER, (or send an email of this information) THE CUSTOMER WOULD BE ABLE TO GIVE THAT INFORMATION TO CUSTOMER SUPPORT WHEN NEEDED AND ACTUAL CUSTOMER/SUPPORT COULD RUN SMOOTHLY.
