Forum Discussion

Laurel_Dodge's avatar
Laurel_Dodge
New Contributor
5 years ago

Brand New Gigablast Download Speeds Are Unacceptable

Previously i subscribed to the the Ultimate 300 plan and I had an Arris Panoramic modem.  Typical Speeds were 265/31.  Upgraded to Gigablast and received new Technicolor CGM4141 modem three days ago....
BYY's avatar
BYY
New Contributor
5 years ago

I have the same exact problem! Getting 1 gig directly from coaxial, when it comes into the modem goes to 300ish. I changed out modems twice, the same exact issue. 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    BYY, I am sorry to hear that you are experiencing any issues with getting Gigablast speeds. We can help troubleshoot and schedule a tech if necessary. Please reach out to us by email: cox.help@cox.com, or via Twitter (@COXHELP), or Facebook.

    Mike J.
    Cox Support Forum Moderator
    • BYY's avatar
      BYY
      New Contributor
      5 years ago

      Issue resolved. Just canceled Gigablast (you guys should really rename that) and went back down to preferred 150. I returned all my expensive DOCSIS 3.1 Modems and have my little trusty modem back online and getting the speed I'm paying for! Wasted a whole week of my life and I got a $23 credit lol. So awesome.