Forum Discussion
- NicholeCModerator
Hello,
I'm sorry to hear you're unable to access your bill. Are you able to login under the new acct number and just don't see a bill loaded yet, or is it still showing the old address? If it's showing the old address, you can register the new address here: https://www.cox.com/myprofile/registration.html
If you need your user transferred, please email my team at cox.help@cox.com
Thank you.
- DarkattHonored Contributor
Call in and request escalation to CAG. HAVE THE CAG, verify your Cox ID has been properly transferred from your OLD account to your NEW account. Once it is, you will see your new bill.
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