Bill went from $177 to $330 per month with zero explanation
I moved my home within the same city (Scottsdale). Prior to my move I called Cox and got confirmation that they wills end a tech at no cost to install my internet and TV.
Move went as planned and the tech checked everything worked fine. I had home life camera and light bulb which I told hom to not install as it is a piece of garbage and never worked. Tech acknowledged that the HomeLife is no good and he took the camera and bulb back with him.
A month later I get a bill of $700+ from Cox. They charged me $200 for installation and they took all my bundled discounts and made all channels at their list price.
Since then I have called Cox 11 times trying to understand WTF happened. Been bounced around like a Yoyo with no resolution at all.
Finally one tech told me that it is because I removed HomeLife all the discounts were removed. This was never communicated to me by Cox.
Tech even acknowledged that the billing gets messed up every time they do a 'service move'.
I am so disappointed in Cox. Every agent assures me that I have been taken care of and nothing has changed after 11 calls to Cox.
Once everything is sorted out, I will only use their internet and move to a streaming service. With customer service like theirs, they do not deserve my money.