Forum Discussion

Dave9's avatar
Dave9
Contributor III
5 years ago

Before you run PingPlotter or speed tests, do this!

How's that for a clickbait headline? But this is really about that headline. When you're experiencing problems with Cox internet service, you need to check and confirm the reliability of the RF net...
DustinP's avatar
DustinP
Moderator
5 years ago
Hello Scoomas,

Thank you for this. If the issue you're seeing is a symptom of an off and on connection loss, then we can help reserve a service visit for a technician. You may email support at Cox.Help@cox.com with your complete address and name with the link from this forum showing this information as well as the symptoms you're seeing as well.

Dustin
Cox Forum Support Moderator
scoomas's avatar
scoomas
New Contributor II
5 years ago

nah Im constantly having latency and packet loss issues. Ive had 6 techs out and Ive spoke to the cox complete care advanced techs a few times. Theyve tested everything on my end numerous times and I just got the last tech to admit its probably node congestion, same with one of the adv tech support agents. Im sure Cox plans on just closing their eyes through this Covid bs and hoping they dont have to address the infrastructure issues.

  • Dave9's avatar
    Dave9
    Contributor III
    5 years ago

    Your signals look OK to me. Everything is within spec and there are no uncorrrectables. Mu upstream power is lower than yours (33-35) and I don't have any packet loss because of that. I'm assuming that these signals are after the modem was running for a while. Posting signals right after a reboot can mask problems.  You should also post your event log since that's where you'll see signs of upstream problems in the RF network.