Forum Discussion

AnonymousCompla's avatar
AnonymousCompla
New Contributor II
4 years ago

Been having latency and general internet issues

Getting too many correctables on index 1 and 33 - the correctables outnumber the unerrored codewords. Also, the downstream signals look a little out of spec at the low and high end of the spectrum. The SNR looks too low on the low end, and the power looks too high on the high end. Should I schedule a tech? Running a Technicolor CGM4141 rented from Cox.

I've tried buying my own splitters to see if it was a splitter issue and it hasn't solved anything. Used 2 different brands, both bi-directional, one is 2ghz and the other is 2.4ghz, better quality than the original splitter. The last tech who came by after I had issues with my account transfer told me my "signals looked fine" at the box.

Anyways sites are loading funny, but they load, and online games are pretty unbearable sometimes.

Edit: Forgot to mention - upload speeds seem fine , sitting at about 30-32 Mbps. The highest download speed I was able to get from the cox server was about 275-280 ish when I'm hardwired. I'm on the 300/30 plan.

Downstream
Channel Bonding Value
Index
4
1
2
3
9
10
11
12
17
18
19
20
21
22
25
26
27
28
29
30
33
34
35
36
37
38
41
42
43
44
45
46
159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
699 MHz
681 MHz
687 MHz
693 MHz
729 MHz
735 MHz
741 MHz
747 MHz
777 MHz
783 MHz
789 MHz
795 MHz
801 MHz
807 MHz
825 MHz
831 MHz
837 MHz
843 MHz
849 MHz
855 MHz
357 MHz
363 MHz
369 MHz
375 MHz
381 MHz
387 MHz
405 MHz
411 MHz
417 MHz
423 MHz
429 MHz
435 MHz
300 MHz
203600000
SNR
36.0 dB
35.8 dB
35.7 dB
35.8 dB
38.9 dB
39.1 dB
39.2 dB
39.8 dB
40.2 dB
40.3 dB
40.3 dB
40.2 dB
39.7 dB
39.8 dB
39.4 dB
39.4 dB
39.1 dB
38.6 dB
38.5 dB
38.4 dB
41.9 dB
42.2 dB
42.3 dB
42.2 dB
42.2 dB
42.1 dB
42.2 dB
42.4 dB
42.6 dB
42.5 dB
42.6 dB
42.8 dB
44.9 dB
NA
Power Level
-2.6 dBmV
-2.9 dBmV
-3.0 dBmV
-3.0 dBmV
1.0 dBmV
1.4 dBmV
1.6 dBmV
2.2 dBmV
3.0 dBmV
3.1 dBmV
3.4 dBmV
3.3 dBmV
3.0 dBmV
3.2 dBmV
3.1 dBmV
3.3 dBmV
3.0 dBmV
2.3 dBmV
2.3 dBmV
2.2 dBmV
7.7 dBmV
7.6 dBmV
7.4 dBmV
7.3 dBmV
7.1 dBmV
7.0 dBmV
6.8 dBmV
7.3 dBmV
7.6 dBmV
7.6 dBmV
8.1 dBmV
8.4 dBmV
11.9 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
36 MHz
30 MHz
23 MHz
17 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
37.8 dBmV
37.3 dBmV
36.8 dBmV
35.8 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
20364039
491478423
522055419
522060591
522065792
522070779
522076699
522083058
522084848
522092770
522096981
522102235
522104524
522111752
522115356
522119745
522124439
522129841
522133202
522137786
522145562
522149264
522153959
522159462
522164275
522169042
522174034
522180064
522184325
522189230
522190039
522194145
20364039
Correctable Codewords
770757328
426
516
449
7
3
2
1
0
0
1
0
1
2
0
2
1
5
4
8
0
0
0
0
0
0
0
0
0
0
0
0
770757328
Uncorrectable Codewords
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

2 Replies

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @AnonymousComplainer41

    What happens if you completed bypass the splitter also is there an amp connected to the coax cable?
    • AnonymousCompla's avatar
      AnonymousCompla
      New Contributor II

      If I just use a cable joiner with 0.25dbmv loss or whatever the snr stays about the same. The power goes up 3.5dbmv because the splitter has a 3.5dbmv loss. So the 300mhz is over 15dbmv and the 600 is around 0.