Forum Discussion

Mejiaohmic's avatar
Mejiaohmic
Visitor II
14 days ago

Bad service

Had no to intermediate service for at least 2 months with no resolution. Purchasing a new modem didn’t fix issue so another hit to the wallet. Issue gets fixed finally do to telephone pole wiring. No full credit received and run around for issues. Terrible service and customer care. Do not choose this provider if have options. Treating customers like this with average service is disgusting. 

1 Reply

  • I am sorry about the delay in your services being repaired. I want to address our concerns. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us privately. our email address is cox.help@cox.com please include your full street address and a link to your forum post.