I am sorry about the delay in your services being repaired. I want to address our concerns. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us privately. our email address is cox.help@cox.com please include your full street address and a link to your forum post.