Forum Discussion

Zurq's avatar
Zurq
Contributor II
6 years ago

Bad Ping and Packet Loss on fortnite while using cox.

I would like help on fixing this issue, I normally get 30-45 ping and 0% packet loss all day but now for some reason I get 45-60 ping and 1-6% packet loss. Had a tech come by a couple days ago, he co...
Cox
Lag spikes
packet loss
BrianM's avatar
BrianM
Moderator
I am actually seeing a little bit of intermittent packet loss directly to your modem. I checked your area and a different customer has a ticket assigned to our maintenance team to have a speed issue investigated. I have a feeling that this may be related to the issue that you are seeing. I will attach our team to this ticket and check back once that ticket has been resolved.

Brian
Cox Support Forum Moderator
Zurq's avatar
Zurq
Contributor II
6 years ago

I woke up this morning booted up fortnite and I am getting 0% packet loss. what happened.

  • BlackWat3r's avatar
    BlackWat3r
    New Contributor III
    6 years ago

    It's possible the node you are on is at 100% in peak hours. 

    • Zurq's avatar
      Zurq
      Contributor II
      6 years ago

      this is the first time I have experienced this.

      • DustinP's avatar
        DustinP
        Moderator
        6 years ago
        Hello Zurq,

        I appreciate your inquiry about that. There was a plant ticket ESR000003002634 pinpointed a noise issue and once that was isolated and resolved the ticket was cleared. There doesn't appear to be any packet loss detected to your modem now.

        Dustin
        Cox Support Forums Moderator
    • Zurq's avatar
      Zurq
      Contributor II
      6 years ago

      and idk why it got fixed the day after I got a response. maybe just a coincidence