AZ Chandler - constant packet loss
I have Cox Preferred 150 plan and use Arris Surfboard SB6180 modem.
I am working from home recently and noticed my Skype meeting call has severe audio problems. I use Speed test from DSLReports a...
Forum Discussion
I am in Chandler and been having this problem for a month now. And Cox said nothing is wrong.
- Hello 808,
Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. So that we can check the signal loss please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks
Karen
Cox Support Forum Moderator @808
My 2cents: Install PingPlotter (free trial for 14day) on your computer with wired connection to your router (also try cable modem directly bypassing the router), run for 48hr to collect packet loss data so it will give you some hints where the problem is.
Each ease could be different.. My case happens to be node saturation. I agree that the Cox internet in the Chandler area has been VERY unstable in the past few days. Today is another day with service outage (4th time in the past week).
Another option, since Cox over sold your node and knowingly sold services they do not have infrastructure to actually support, is file a complaint with the AZ attorney general. https://www.azag.gov/complaints/consumer
