Forum Discussion

Tea_Drinker's avatar
Tea_Drinker
New Contributor
4 years ago

Awful customer service about updating firmware!!!

I installed a new cable modem router last night (Netgear C6300v2). At 9 am, my internet went down (of course in the middle of an important meeting as I am working from home). I chatted with Cox and t...
BenS1's avatar
BenS1
Former Moderator
4 years ago
Hi @Tea Drinker,

We completely understand your frustration & want to provide you with the best customer service experience possible. We apologize for the chat & phone interaction. Firmware updates are automatically pushed out to your modem when an approved update is available. Cox goes through a testing and certification process for firmware updates to make sure they will work on our system and are free of bugs.

Ben S.
Cox Support Forums Moderator