Cox isn't going to have an ACP department, because it's a Government program. "The Affordable Connectivity Program (ACP) is a U.S. government program that helps many low income households".
Here are the steps for Cox
https://www.cox.com/residential/internet/affordable-connectivity-program.html
The Government has to let Cox know that you are accepted. BTW, you only receive the credit, when Cox receives the money from the government. IF the government stops, cancels, fails for any reason to send a check/deposit to YOUR account, then you don't receive the credit on your bill!
There ISN'T a department that handles ACP accounts, which BTW is ONLY a 30$ a month from the government check to your account. Again, if Cox doesn't receive it from the Government, then you don't get that amount reduced from your check.
Thank you. I guess I was lied to then. The rep I spoke to before the holidays stated two people were designated to handle ACP accounts. I’ve already been approved for over 6 mos and receiving the $30 making 1G $74 including modem. I was trying to downgrade to the 150 for $30 so it’d be free again. But I downgraded myself and now my bill is almost $200 a month (for just internet).
You're already getting the discount, should not be a problem to change back. But,
Cox has nobody to help link your ACP benefit with your Cox account except their idme link. This is what I was told when I contacted Cox because I was approved for ACP at the federal site https://www.getinternet.gov/apply.
I had to reapply thru Cox's idme link, which is how Cox is doing it to avoid paying for customer reps. There was no one to link my existing Cox account with my federal approval #, which should have been a simple thing. I hope you have better luck.
I also applied for ACP through Verizon and had a easy time of it. I get SSA from the government though so I think it was easier to get approved. I think low income ACP is a different confirmation process. It could also have something to do with where you live too.
I got mine thru SafeLink.
There is no way your bill is almost 200 a month for just internet. The most expensive internet package here in Virginia is gigablast at 79.99 per the web site. EVEN if you added rental modem 15$, Cox Complete Care 10$, and unlimited data, (unnecessary here) at 49$ it would still only total less than 160$ a month. Either your math is inaccurate, or you have other services on your bill.
I wish my math was wrong. If I was able to obtain that in California I wouldnt have wasted time writing for help. Supposedly the $79.99 or less is only available to new customers. I gave up - filed a complaint with FCC & canceled my services.
I HAD a promo where gigablast was under $100 but I cant seem to get anyone to put my rate back to how it was on my April-May bill. Apparently one of the agents decided they wanted commission or credit for a sale, recreated my services and they "removed all my special discounts" I was to have until July 2025 is what I was told by a Lead. Supposedly they arent available currently and I have been passed around to 11 different people so far. Claiming theyre loyalty, retention, etc but the next person I get transfered to states they were really tech support or tier 2 collections since I owed $44 from my previous bill (which I paid & still didnt make a difference).
This is my only option for gigablast & what I'm being charged.
$128.99/mo. for 12 months
plus now they're charging me $49.99 unlimited wifi (which was free/included before) and modem rental. $191.98 plus tax.
I'll just do without for awhile and have the kids use the hotspot on our phone for now. Thank you anyway.
heres my only offer I had --more $$ and way less speed. Maybe the cox website has an issue with math?
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There's no way that an internet only plan can be that expensive. I'm paying less than $100 a month for gigablast.
