Anybody else get the most dreadful customer service when trying to disconnect their service?

I am now on my 3rd call to customer service because https://www.cox.com/residential/support/disconnect-or-cancel-service.html?campcode=search-promotion this link says that I MUST call to have my services disconnected on the first two calls I was told I had to transfer my services to the new address. I advised the rep that the property ALREADY HAS ACTIVE INTERNET services and it was just a cancellation of service. The first rep at this point hung up on me. the second call was made and the same conversation took place the same. I am now on my third call and still no answer this is absolute *** of a way to run a business.