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NWJhawk's avatar
NWJhawk
New Contributor
5 years ago

Any help appreciated

Not sure what else to do about this. i have Gigablast but have never got speeds anywhere near what should be. Download speeds average 45 - 50 mbps daily. i have called, text and messaged but always get the unplug and plug routine. Techs have confirmed on their end that they are seeing the same speeds as I am. One tech was sent out to my place to look at it but informed me since he couldn't find the source of where the cable came into my apartment building, nothing couldn be done. I am paying extra each month for the Cox complete care but am not getting any fix to this. 

Is there anything I can do about this?

3 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    How are you doing the speed tests...hard-wired directly to your modem?

  • Zurq's avatar
    Zurq
    Contributor II

    escalate this to a supervisor and ask them to check your tap and drop, might be that.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    @NWJhawk, can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com? I am seeing signal issues with your modem, and it may be best to have another service technician go out to the home and investigate this further. Please also make sure all cables are secured tightly and free of damage. -Kevin M. Cox Support Forum Moderator