and more packet loss and disconnects.
So, this is becoming incredibly unacceptable.
I've had 70+ disconnects over a few days. This has been an ongoing problem for months now, and I feel I've been gracious about it, but this needs...
Forum Discussion
Hi Crownview, your modem is also showing poor metrics. I suggest a service call in your case, also. Email my team at cox.help@cox.com so we can schedule a service call for you. Please include your full name, address, and a link to this tab in your email. -Becky, Cox Support Forums Moderator
I decided to purchase a newer modem as next step.
Our cable is direct (no splitters etc) from buried Cox cable to modem. One joint with barrel in the attic. This has happened several times over the years, worse in recent weeks.
Also, with some frequency, emails that originate in our IP cameras directed through our Cox email thence forwarded to our remote server, take HOURS to be forwarded. This has occurred recently. Really lowers my faith in Cox infrastructure.
- Your new modem is reporting bad signal levels as well. I would suggest that we have a technician come out and look into this further.
Brian
Cox Support Forum Moderator
