Forum Discussion

Wayne_Andersen's avatar
Wayne_Andersen
New Contributor
6 years ago

All of my sent E-mail is being rejected as SPAM. I have chatted with tech support twice and it is still happening!

All of my sent E-mail is being rejected as SPAM.  I have talked to tech support about this twice and it is still happening. Here is an example of the rejection message:  (the E-mail address has bee...
false positive
sent e-amil
spam email
Wayne_Andersen's avatar
Wayne_Andersen
New Contributor

Hi wmsy.  Thanks for the update.  I could see this if it were one or two E-mail addresses I was having problems with, but this is all E-mail I try and send.

Becky's avatar
Becky
Moderator
6 years ago
Hi Wayne, it sounds like your IP address may have been flagged due to email behavior with spam-like characteristics originating from your internet connection. Blacklists help Cox reduce and identify spam and phishing emails, unsolicited advertisements, and generally unwanted email. You may want to scan all of your devices with anti-virus and anti-malware software. It is also recommended to change your home WiFi password as well as the password to your Cox.net email address. I've submitted a request for our email administrators to unblock your IP address. We'll follow up with you once the ticket has been resolved. -Becky, Cox Support Forums Moderator
  • Wayne_Andersen's avatar
    Wayne_Andersen
    New Contributor
    6 years ago

    Thanks Becky.  I look forward to being able to use my Cox E-mail again.

    • Wayne_Andersen's avatar
      Wayne_Andersen
      New Contributor
      6 years ago

      Our E-mail seems to be fixed now!  Many thanks to everybody that helped with this issue!!