Forum Discussion

Wayne_Andersen's avatar
Wayne_Andersen
New Contributor
6 years ago

All of my sent E-mail is being rejected as SPAM. I have chatted with tech support twice and it is still happening!

All of my sent E-mail is being rejected as SPAM.  I have talked to tech support about this twice and it is still happening. Here is an example of the rejection message:  (the E-mail address has bee...
false positive
sent e-amil
spam email
wmsy's avatar
wmsy
New Contributor
6 years ago

I ran into this when the receiving person's email provider considered cox email as spam.  There is server software that only allows certain servers through as non-spam. A table may need to be updated to allow cox email to pass through this. 

  • Wayne_Andersen's avatar
    Wayne_Andersen
    New Contributor
    6 years ago

    Hi wmsy.  Thanks for the update.  I could see this if it were one or two E-mail addresses I was having problems with, but this is all E-mail I try and send.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Wayne, it sounds like your IP address may have been flagged due to email behavior with spam-like characteristics originating from your internet connection. Blacklists help Cox reduce and identify spam and phishing emails, unsolicited advertisements, and generally unwanted email. You may want to scan all of your devices with anti-virus and anti-malware software. It is also recommended to change your home WiFi password as well as the password to your Cox.net email address. I've submitted a request for our email administrators to unblock your IP address. We'll follow up with you once the ticket has been resolved. -Becky, Cox Support Forums Moderator
      • Wayne_Andersen's avatar
        Wayne_Andersen
        New Contributor
        6 years ago

        Thanks Becky.  I look forward to being able to use my Cox E-mail again.