I have FIOS for internet and recently applied for ACP. The USAC website process was easy and got approved within minuets. However it was the weekend so had to wait until Monday to call Verizon to get the discount applied. The online process through Verizon didn't work. However all I had to do was give the billing rep. my application ID and they were able to process it manually. That probably took about 10 minuets.
Sounds to me like you aren't find the right person to help you. I would suggest calling billing and ask for a supervisor. Be polite but insistent. Good luck.
Thank you but you did not carefully read my post. Cox does not allow their reps to take down the ACP approval code over the phone. The only option is to use the COX.com/ACP webpage which is linked to ID.Me. I talked to 9 or 10 billing reps and tech support reps. All of whom told me they could not help me that I had to use the webpage which became locked in saying we were denied. It did not matter that I had an ACP approval code from the ACP's website. I asked for a supervisor on several calls and was told that the rep could not transfer me to a supervisor. I am not one to give up easily. I also tried the online chat but the chat reps could not help either. The ACP told me that cox is one of a few companies that uses their own approval system for ACP and won't accept the approval code given to me on the ACP website.
The ACP told me that cox is one of a few companies that uses their own approval system for ACP and won't accept the approval code given to me on the ACP website.
Hmm, I didn't know that. Thanks for informing me. Sounds like your out of luck unless you can find someone who can work with that system. I suggest pushing for a supervisor.
You can call and request someone in billing, and see if they can help, but this is a forum for customers to assist each other with technical issues, this issue is a billing issue. Sorry...
