Marykiara1
10 months agoNew Contributor
A tech came out…
A tech came out a month ago. Cox has no record of it. Weird. He told me the wiring for my apartment is old and needs to be replaced. Said I’m not getting the speeds I’m paying for. Someone was supposed to contact me to schedule the replacing/fixing of this old wiring. Nothing. So I call/chat with them. They have no record of his visit. They want to send another tech and tell me I’ll be charged for the visit. I wasn’t charged for the previous visit. I’m not paying for another tech and about to file law suit because I’m paying for a service that I’m not getting.
Anyone have this issue??