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MikeSchw's avatar
MikeSchw
New Contributor
6 years ago

400+ Ping On Xbox (Wireless Connection)

At the start (About 2 months ago) we were having random internet disconnections on random devices almost every 15 minutes. There was also issues with below average speeds on the second modem that con...
internet
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Mike, your signal levels look quite healthy, and we're not detecting any packet loss at this time. Would you be able to hard-wire a PC or laptop directly to the modem and perform a speed test for us, using the Cox Internet Speed Test tool?

www.cox.com/.../understanding-speed-test-results.html

-Kevin M. Cox Support Forum Moderator

  • MikeSchw's avatar
    MikeSchw
    New Contributor
    6 years ago

    ping = 4

    jitter = 2

    Download = 45mb

    Upload = 10mb

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Mike, can you please send us an email at cox.help@cox.com and include a link to this forum thread? This will require additional troubleshooting. -Kevin M. Cox Support Forum Moderator