Forum Discussion

TeresaJ's avatar
TeresaJ
New Contributor
3 months ago

GROUP MESSAGING ISSUES

Purchased iphone 16 Pro Max.  transferred service from Visible with a iPhone 12.  Unable to participate in group messaging wit a couple of contacts using Android phones.

HELP.  Cox said not on their end and to go to Apple.  Cox said the group messaging is enabled.  Cannot find this on the iPhone 16 Pro Max to verify.  

HELP

  • TeresaJ's avatar
    TeresaJ
    New Contributor
    3 months ago

    My discussion had to do with my son's iPhone 12 to iPhone 16 Pro Max and transfer from Visible to Cox.  I have an issue where I transferred from Verizon to Cox.  I transferred by Samsung Galaxy S22 Plus using the transfer to IOS app.  NONE of my group messages are appearing .

    HELP, please.

    • ColleenD's avatar
      ColleenD
      Moderator
      3 months ago

      Hi, TeresaJ 

      Were you able to contact Apple? The only information I have found is to Go to Settings —> Messages and check your messaging settings to make sure you have Send as SMS and Group Messaging turned on. Beyond that, contacting Apple support is going to be your best bet. 

      • TeresaJ's avatar
        TeresaJ
        New Contributor
        3 months ago

        Thank you.  My son will contact Apple.  With Cox and the iPhone 16, this is not available in Settings  - messages - send as SMS and Group messaging.  So weird.