Forum Discussion
Allan
Moderator
@Phillips03. What happens when you try to access the app? Also, what type of device are you currently using to access the app? -Allan, Cox Support Forums Moderator
ramires
6 years agoNew Contributor
allan App worked fine for a month or so for me. Then it froze one evening. I have uninstalled and reinstalled several times. I can’t get past the get started option, the button is grayed out, won’t let me press it. I am trying to reinstall on an iPad. Any suggestions?
- JonathanJ6 years agoFormer Moderator@Ramires
What type of device are you using and are you able to access watch tv online www.cox.com/.../watch-tv-online.html
Jonathan J
Cox Moderator- ramires5 years agoNew Contributor
An iPad Air, same thing now happens on my iPhone 10
- ramires5 years agoNew Contributor
The link
you provided above, takes me to the same “get started” option. An error message pops up and tells me”something isn’t right, you must not be connected to the internet...”. I am connected via WiFi. Then it says it is going to reset the app, then nothing happens. The get started button is gray, not light blue.