Forum Discussion

corbinsrus's avatar
corbinsrus
New Contributor
6 years ago

The contour app is not allowing me to watch TV shows at home even though I am connected to my home Wi-Fi network

I have searched the forum and did everything that the other people were asked to do. It worked fine last night, but it’s not working today. It is very sporadic. I never know from day to day if it wil...
Allan's avatar
Allan
Moderator
@Phillips03. What happens when you try to access the app? Also, what type of device are you currently using to access the app? -Allan, Cox Support Forums Moderator
ramires's avatar
ramires
New Contributor
6 years ago

allan App worked fine for a month or so for me.  Then it froze one evening. I have uninstalled and reinstalled several times. I can’t get past the get started option, the button is grayed out, won’t let me press it. I am trying to reinstall on an iPad. Any suggestions?

    • ramires's avatar
      ramires
      New Contributor
      6 years ago

      An iPad Air, same thing now happens on my iPhone 10

      • ramires's avatar
        ramires
        New Contributor
        6 years ago

        The link 

        you provided above, takes me to the same “get started” option. An error message pops up and tells me”something isn’t right, you must not be connected to the internet...”. I am connected via WiFi. Then it says it is going to reset the app, then nothing happens. The get started button is gray, not light blue.