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Toast's avatar
Toast
New Contributor
6 years ago

Roku FoxNews channel login problems

Up until about a week ago we had been using Roku to watch live streamof FoxNews on  our Roku.  The we started getting error which said the service provider is not allowing the content.  After struggling with this for few days, finally got COX to tell me our COX password needed to be re-set.  Why that was needed is a topic for another thread, but I set a new password. 

After removing the FoxNews app and re-adding it to our Roku lineup and logging in again with activation code and COX login, the FoxNew live stream worked again...until the next day.  Then it was locked again.  I had to remove it again, then log back in again.  Then the next day is was locked AGAIN.  What is going on that I have to keep logging in with with the activation code and cable provider once a day!?

FoxNews
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  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    Here's my 2 cents.  There seems to be a few "glitches" with Fox News in the past week:

     - Fox News Access Not Granted [Roku]
     - Fox News Channel Login Problems [Roku]
     - Fox News Live Streaming Has Quit [Google & Edge]
     - Fox News Locked [Amazon Fire]
     - I Am No Longer Able To Watch Fox News Live Streaming [Windows 10]

    These are only complaints on the Forum and don't include complaints via chat, email, telephone, etc.

    These numbers have nothing to do with streaming but could relate to recent viewing behaviors.  Since the Mueller Report on 24 March, CNN and MSNBC had a mass exodus of daily TV viewers; meanwhile, FNC has gained daily viewers.

    Since 24 March...

    MSNBC:  - 27.337 M
    CNN:   - 20.229 M
    FNC:  + 19.446 M

    Again, these numbers have nothing to do with streaming and, to be fair, the NCAA Playoffs may have siphoned some younger demo from CNN and MSNBC since the Report; however, and this is my point, FNC did recently gain millions of viewers and the gains may relate to streaming at a 10% ratio (guesstimate).  It'll be interesting to see where these gains/losses finally settle.

    Anyway, the culprit may be the new viewers are overwhelming the servers at Fox News or whoever distributes their content on the Internet.  Cox will only troubleshoot the recent "glitches" by dispatching a $100 tech to your house, and it would not only be a pain to find the correct Content Distribution Provider but its customer support rep.  Your best bet is to contact Fox News.

    help.foxnews.com/.../new

    • Toast's avatar
      Toast
      New Contributor
      6 years ago

      Thanks for that input.  I have submitted couple of requests at your link with no reply.  I don't see a forum such as this for foxnews content/apps.  Roku site is also not much use as I can't find a support number, chat, or email.  Only reference articles and 'similar' problems that don't match my issue.

      For the record, again today the stream froze, Roku went into an automatic reset, and then I was locked out again.  Once more had to remove the foxnews app and re-login.  Major pain.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        6 years ago

        Perhaps their FaceSpace or the Tweedster would be more immediate.

  • SkiRX's avatar
    SkiRX
    New Contributor
    6 years ago

    I'm experiencing the same issue. Figured I'd post here what I sent to Fox after reading through this thread.

    April 20, 2019

    Fox News Channel (FNC) had been working fine on all Roku TVs in our two homes since we got our second home wired to Cox in about May 2018, but starting around May 2019, FNC would not connect to our Cox account on any device in either home. At the same time, Fox Business Network (which I believe is also part of the Fox News “family”) required reauthorization with Cox and I was able to do so on all Roku devices in both homes. After numerous attempts in both homes I was able to get the TV in the home with the Cox account to connect and stream fine. But, dozens of attempts on all devices in our main home after that failed. The rough sequence was:

    1. Delete and reinstall FNC on the Roku device
    2. Launch FNC on Roku and select Playing Now for a live stream (which shows a lock icon in the lower right of the program)
    3. The Connect screen appears on Roku, asking you to select your cable provider (Cox) and enter the displayed code at foxnews.com/connect.
    4. Log into my Cox account on an iPhone browser (I tried both Chrome and Safari), either before or after launching the Connect page (I tried both ways; the sequence didn’t seem to matter)
    5. The Chrome browser then displays the Success page and the FNC app on Roku closes (crashes?) and puts you back on the Roku Home screen.
    6. Repeating the process produces the same results, regardless of which Roku device I’m trying to connect to Cox.

    May 23, 2019

    I called Roku tech support and the rep said the problem may be because Cox limits the number of devices you may connect; this didn’t sound plausible to me because I have not seen this with any other channels that need to connect to a cable account, but I called Cox anyway. He said it also might be an issue with FNC and when asked he gave me their tech support number.

    After insisting that our Cox account has not changed in a year even though our condo association recently signed a new bulk contract with Cox that includes internet (this issue ended up not being germane to the FNC problem) she said she didn’t think that Cox had the ability to limit the number of streaming devices for a channel.

    I called FNC at 888-369-4762 and after navigating their menu was given an opportunity to leave a message, not speak with a tech – which I did. I have not yet heard back but given the runaround and non-helpful info I’ve been getting from Roku and Cox I’m not optimistic that they’ll have a solution.