Forum Discussion

FrustraredinAZ's avatar
FrustraredinAZ
New Contributor
3 years ago

Watching a recorded program on the Contour App?

Contour app will not enable you to watch a recorded program from your account - does anyone else find this atrocious? Cox says - too bad you can’t do that - so other than watching a live program or s...
BenS1's avatar
BenS1
Former Moderator
Hi @FrustraredinAZ

Our Cloud DVR service requires you to have a Panoramic Wifi Gateway that will act as the host box for your television signal. Seeing your recorded shows through the Contour app will only work if you have a Cloud DVR. As it stands at the moment your shows are saved locally/physically on the hard drive of your DVR. There is no way for an app to access the hard drive of DVR to play the file/content. You are able to see the name of the file/show but you are not able to access the content because it is physically saved on the device. With the Cloud DVR, the file/content is saved in the cloud and can be accessed from anywhere. I hope this clarifies.

Ben S.
Cox Support Forums Moderator
Jerry_L's avatar
Jerry_L
New Contributor
3 years ago

I see where this is headed.  As a customer, I'd have to pay more to get the Panoramic wifi Gateway to access my recorded shows and movies.  In addition I could ONLY do this while on my home wifi, not while travelling. So, what's the benefit?  If at home, I'd just view the content on my big screen TV from the DVR.  Can I assume that even at home, once you start viewing or streaming the content  from the cloud you could only watch it on a "device", meaning you could not cast or mirror it to a TV... correct?