Forum Discussion

MojoGene's avatar
MojoGene
New Contributor
26 days ago
Solved

Contour Just Hangs and Hangs

Spent over an hour with Cox tech support on this with no success.  Here are the symptoms: when accessing watchtv.cox.com = the screen just hangs with the message "Contour TV Now connecting to your en...
  • CurtB's avatar
    CurtB
    24 days ago

    Accessing watchtv.cox.com with a desktop browser doesn't use the Cox app, so that can be eliminated as a cause.  Double check your desktop URL is correct.  The shortcut I use is: https://watchtv.cox.com/listings/

    Go to watchtv.cox.com settings and 'reset permissions' and disable all browser extensions.  Close the browser and try again from the desktop (using the same browser) while signed out from all other devices.  If you've done all those things, there may be an issue with your desktop PC.      

CurtB's avatar
CurtB
Valued Contributor III
24 days ago

You didn't specifically mention it, but you probably deleted cookies too.  In case you didn't, delete cox.com and watchtv.cox.com cookies to force reauthentication with your Cox credentials.  Be sure that cookies are allowed for the watchtv.cox.com website.

Here's a link to a solution that fixed a watchtv.cox.com issue for me years ago.

TV grid doesn't load for Contour via browser | Cox Community

  • MojoGene's avatar
    MojoGene
    New Contributor
    24 days ago

    Yeah, deleted all the Cox cookies multiple times. Strange behavior. After I delete the cookies, close and restart the browser, I can see that the cookies are no longer listed. But when I return to watchtv.cox.com the same cookies are recreated and the site hangs without ever asking for re-credentialing.  

    I found that article, which is now about 5 years old, and followed it to the letter. Still NADA.