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Debbie_Thew's avatar
Debbie_Thew
New Contributor

Remote Hangs Up

I have successfully paired my Cox remote to my Sony (non-smart) TV - everything works including, changes, volume, guide, input, etc.; however, when I try to use the voice control, it comes up with a screen that says I have to pair the remote.  Okay - easy enough.  I get to the screen where it tells me to enter the code and I do but then it freezes. I push the "OK" button but nothing happens.  I press "exit" and a screen comes up that asks me if I want to skip pairing, which is the only thing I can do .. so the voice control still does not work.  I've tried unpairing the remote and then repairing ... nothing seems to change. 

I have 2 other boxes in the house - when I am trying to pair the one I'm working on, sometimes the code pops up on the other TV as well.  I did unpair the remote from that other tv, but then it happens again.  Any suggestions?

11 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Why is your Sony unsmart?  "Smart" only means it has access to the Internet.

    • Debbie_Thew's avatar
      Debbie_Thew
      New Contributor

      That's why - it's old and does not have wireless capability.

      I believe the issue is pairing the remote to the Contour box ... or at least for the voice control.  Everything else seems to work on the TV.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Is Voice enabled?

        Contour button > Settings (gear icon) > Remote Settings > Voice Remote Pairing

        A LAN port (wired) on the Sony would also make it Smart.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Because you're pressing the CONTOUR button, I'll assume you have either the XR11 or XR5:

    1.  Point remote at receiver
    2.  Press VOICE button
    3.  Press & Hold SETUP button
    4.  LED:  green
    5.  Press CONTOUR button
    6.  LED:  flashes
    7.  Press CONTOUR button (again, again, again) until Instructions display*
    8.  Enter 3-digit code

    *As far as the upstairs code also displaying on the downstairs box, Cox noted the following on the page:

    "The remote may attempt to pair with other compatible receivers within 50 feet.  Each press of the Contour (Menu) button tells the remote to change receivers."

    I believe each press of the CONTOUR (again, again, again) selects the intended box (within 50 feet) you're attempting to pair.

    • Debbie_Thew's avatar
      Debbie_Thew
      New Contributor

      Thank you.  How do I know when the remote has found the correct box as I keep pressing "Contour"?

      • Bruce's avatar
        Bruce
        Honored Contributor III

        As you press the Contour button, the Instructions and Code will appear on the TV screen.  I haven't see this because I have only 1 box.