Forum Discussion
Sorry about the delay in responding to you. Would you send us an email again to cox.help@cox.com so we can discuss your issue about the app?
Mark M.
Cox Support Forums Moderator
Hi Mark,
i just did! I received an email at 10:34 this morning stating “I apologize for the delay. The ticket has been completed. Please let us know if you were still experiencing any trouble. Thank you. Nichole”. I don’t understand how Cox can just close a ticket when they haven’t even talk to me on the telephone to check and see if the app is working or not. As of this morning the app does not work. I closed out all my cache and cookies removed the app reinstalled the app yada yada yada all the stuff you guys keep asking me to do. It is not working.
Lauren
- KevinM25 years agoFormer ModeratorHi MandLSB, we appreciate your patience, and we deeply apologize for the ongoing service issues. This case has been re-escalated, and we will follow up with you when we receive additional information. -Kevin M. Cox Support Forum Moderator
- MandLSB5 years agoNew Contributor
Oh my! My app is finally working!!!!! Yahoo!
Still no contact with Cox, so I hope it remains working. I would sure like to know what was causing the problem. Obviously it wasn’t me and my equipment.
- KevinM25 years agoFormer ModeratorHi MandLSB, we are delighted to learn that the issue has now been resolved for you. Please don't hesitate to email us again in the future. -Kevin M. Cox Support Forum Moderator
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