Forum Discussion

RH-V's avatar
RH-V
New Contributor
5 years ago

Netflix app crashes 2-3 times per show I try to stream. Why bother?

App crashes constantly (multiple times during a single 1 hour long show). DVR looks up and/or becomes unresponsive a few times a month. Just swapped out the DVR today and lost all our recordings, h...
contour
Contour app
Netflix
JonathanJ's avatar
JonathanJ
Former Moderator
@RH-V

Sound like the cable box may have a signal issue. Is there a splitter or amp connected to the coax and does Netflix work on any other boxes?


cox.help@cox.com
RH-V's avatar
RH-V
New Contributor
5 years ago

"Went to the netflix app on our TV, watched 3 episodes with zero issues."

There are 2 splitters inline where the main cable splits off into the cable modem, then splits off into the master bedroom.

Also when watching netflix in the master off the mini box I do not believe we have issues with netflix up there.

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    I understand the box swap you continue to face freezing on the Netflix App a few times a month. How long after the box has been reset (unplug the power to the DVR for 20 seconds) does Netflix function before freezing happens?

    Dustin
    Cox Forum Support Moderator
    • RayHam's avatar
      RayHam
      New Contributor
      5 years ago

      I have been having the same issue. I will reset the box and it will crash within ten minutes. Go back into Netflix and it will go maybe 15 minutes and crash again. The box has even shown that cox is having an issue and resets on its own.

      • BenS1's avatar
        BenS1
        Former Moderator
        5 years ago
        @RayHam,
        Thanks for letting us know. Can you please try to hit the 'A' Button on your Contour remote and then do a 'System Refresh'?

        Ben S.
        Cox Support Forums Moderator