Forum Discussion
just how old is your phone??
libbejack:your phone not compatible sounds like.
It is 3 years old, but running Android 6.0.1, which seems like it should not be a problem.
- JonathanJ4 years agoFormer Moderator@Libbejack
Have you tried updating your android device to the latest version?
Jonathan J
Cox Social Media Support Specialist- libbejack4 years agoNew Contributor II
yes. there is "no update available" I'm running Android 6.0.1
- Bruce4 years agoHonored Contributor III
If the software on the server had changed or the app had changed, it may be a security component within Android. I agree with widermouthopen & jonathanj to update your OS.
- bearone24 years agoContributor III
really, my 3 year old galaxy 8+ is running 9.0 after update from the original 8.0!!
fwiw:6.0 killed wi-fi on many galaxy s5's.
- libbejack4 years agoNew Contributor II
Galaxy J7 Sky Pro...probably too downscale to advance the OS? who knows....device works beautifully, never had a problem with it....could use more app memory, but thats just me talking myself into an expensive upgrade of a perfectly good device!
- Bruce4 years agoHonored Contributor III
I guess Cox never mastered scalability, huh?
Why not use your browser to makes changes to your WiFi instead?
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