I have a minimal installation of Homelife -- a door sensor and a camera. I signed up for a bundle. However, the camera has not worked. I constantly get a "communication failure" message on my iPhone app. I have had a tech out twice and they don't know what the issue is. We swapped out the camera, but that did nothing. This is pretty frustrating and I would like to figure it out.
I tried to cancel the service, but that would make my bill go up.
I would make them come out again until they get it working. They don't expect you to pay for something that has never worked.
Hi Cyprian,
We show that a Homelife Specialist reached out to you. Please let us know if you have any other questions or concerns.
Mary
Cox Support Forum Moderator
I am having the same the issue with our home life app showing communication failure on all three cameras. We can't even turn off our LED bulb through the app either. The only thing we can do is the thermostats.We had a tech out on Saturday morning to replace the router for the cameras. We had the homelife security setup on Monday. The cameras were working just last week in the app. Help!!!
What solution did they find for you? We are having the same issue.
