Cox App "Unsupported User" error message. . .STILL (cont. from Dec 2019)

Hi Frustrated Long-time Cox Client. I can understand your frustration regarding getting this error message. We can merge your statements into one so that you can access your bill online. To get this done, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator