Forum Discussion

Ken_K_'s avatar
Ken_K_
New Contributor
6 years ago

Contour App Channel Error.

Local Omaha, NE channel 131 is listed as KPTMDT3 which is a Fox affiliate. When the channel is selected it changes to a PBS Kids channel which seems to be channel 128. The error happens on android tablet and PC. Is there a way to fix the station feed so channel 131 is correct?

Contour app
  • MariaL's avatar
    MariaL
    Moderator
    6 years ago
    Hi Ken K.,

    We’ve submitted a ticket to investigate this issue. We will follow up once we receive feedback. Thank you for bringing this to our attention.

    Maria L.
    Cox Support Forum Moderator
  • Ken_K_'s avatar
    Ken_K_
    New Contributor
    6 years ago

    This "ticket" was submitted on December 10, 2018.  How long should this take to correct?  I was told twice this should have been fixed in 48 hours.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi Ken, we're working to get an update for you. I apologize for the delay! -Becky, Cox Support Forums Moderator
    • BrianM's avatar
      BrianM
      Moderator
      6 years ago

      Our ticket is showing as complete now. Please test again if you haven't already.

      Brian
      Cox Support Forum Moderator