Forum Discussion

MarkW's avatar
New Contributor III
5 years ago

Contour App - No CNN - PHX Market


CNN displays just a black screen.

Android App on my phone and tablet.

Phoenix Market 85383 Channel 36

I'm able to see other channels ok.

Thanks for your help!

4 Replies

  • MarkW, I tried this CNN on the for TV watching on computer and got the same as the App for CNN (#14 in SoCal).  For the tv, go to the box icon on the lower rt next to the gear.  Open and slide the secondary audio on.  Wait for a refresh or a "attempting to resume" screen message.  I got the tv to work.  There are many others that didn't work for tv.  I participated in another post about sound, be it for watchtv...maybe the App has the same problem for COX.

    See if this SAP toggle works.  Also, if there is no SAP, try the Video Description slider.  Wait for a Resume....let us know.

    • Becky's avatar
      Hi MarkW, were you able to get CNN to work in the Contour App? -Becky, Cox Support Forums Moderator
      • MarkW's avatar
        New Contributor III

        Hey Becky,

        Yes, I just reset the SAP as ekhawaii suggested, and now CNN audio and video work just fine.

        Hope this helps! 😃