Forum Discussion

MarkW's avatar
MarkW
New Contributor III
6 years ago

Contour App - No CNN - PHX Market

Hello,

CNN displays just a black screen.

Android App on my phone and tablet.

Phoenix Market 85383 Channel 36

I'm able to see other channels ok.

Thanks for your help!

  • ekhawaii's avatar
    ekhawaii
    Contributor
    6 years ago

    MarkW, I tried this CNN on the watchtv.cox.com for TV watching on computer and got the same as the App for CNN (#14 in SoCal).  For the tv, go to the box icon on the lower rt next to the gear.  Open and slide the secondary audio on.  Wait for a refresh or a "attempting to resume" screen message.  I got the tv to work.  There are many others that didn't work for tv.  I participated in another post about sound, be it for watchtv...maybe the App has the same problem for COX.   https://forums.cox.com/forum_home/tv_forum/f/tv-forum/23421/cox-contour-on-browser-has-no-sound-for-home-but-does-for-tv-go

    See if this SAP toggle works.  Also, if there is no SAP, try the Video Description slider.  Wait for a Resume....let us know.

    • Becky's avatar
      Becky
      Moderator
      6 years ago
      Hi MarkW, were you able to get CNN to work in the Contour App? -Becky, Cox Support Forums Moderator
      • MarkW's avatar
        MarkW
        New Contributor III
        6 years ago

        Hey Becky,

        Yes, I just reset the SAP as ekhawaii suggested, and now CNN audio and video work just fine.

        Hope this helps! 😃