Forum Discussion

Vincent123's avatar
Vincent123
New Contributor
6 years ago

Complaint for the terrible attitude of a phone tech support rep's (Audrey)

I have had a really bad customer support experience from cox with a support rep (Audrey) in this morning (5.29.2018 @ 9amEDT) while I called the number 1800-234-3993. I am a new customer trying to ...
awful service
customer service
MariaL's avatar
MariaL
Moderator
6 years ago
Hi Vincent123,

Thank you for taking the time to share your comments. Your experience does not meet our expectations. I’ve identified the support rep you spoke with and will share this will her direct leader to ensure she is appropriately coached. If you still need assistance, please reach out to my team on Twitter at @CoxHelp, visit us on Facebook, or send an email to cox.help@cox.com. Be sure to include your full name, complete service address and link to this post.

Maria L.
Cox Support Forum Moderator