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nidar1

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Secondary box won’t download software update

Secondary box stopped working when cox went to download new software. Cox tech says secondary box not communicating with primary. Can I plug in secondary box somewhere near primary box without tv so that itt can download new software?

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Bruce

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An on-site tech or over-the-phone?  If phone attempt, secondary is online.  Have you rebooted or reset anything yet?

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nidar1

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I talked to tech over the phone. The next time was online chat. Everything has been rebooted I think more than once. 

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Bruce

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I think its probably is sequential boot process.  If secondary needs to communicate with primary, I'd unplug both...wait a few minutes...plug in primary and when primary is fully online...plug in secondary.

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nidar1

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No luck.  First screen says. A software update is in progress. Attempting to acquire current software. It never budges past 0%. Next screen says Give us a call. We’ve run into a problem here...

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Bruce

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Before you move anything...

What started all this?
Why was a tech manually pushing an update to the secondary?
Did the secondary stop working beforehand?
What are the makes and models of the primary and secondary?
Would you suspect a faulty coaxial splitter (if applicable)?

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