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cmandarino

Visitor

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2 Messages

Rate increase complaint

Mom is 92, has basic plan + Italian Channel and her bill now is $100. She’s in a senior living facility which only offers Cox. If we had a choice, we would shop for a better deal but unfortunately that is not possible. It would be nice if Cox would offer seniors (most of whom live on a tight budget) a cheaper/discounted  plan

Cox- it looks like you are definitely taking advantage of these seniors and that can be considered elder abuse/eploitation.

NOT ACCEPTABLE!!!!

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Updated 

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JulianN

Moderator

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429 Messages

Hello. I'm sorry to hear about the bill increase. I understand that can be worrying, especially when our parents are involved. Usually what causes a bill increase are promos falling off, as they only last 12 or 24 months. It is possible it can be for another reason, but we would be happy to investigate this matter. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian

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janmandel2020

1 Message

Why the bill increase to $226.05 🤬

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C
ChrisJ2

Moderator

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576 Messages

Hi, there. I sincerely apologize for the increase in your bill. Please reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We're glad to go over your bill and help out in any way we can. -Chris

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user_e2ad0a

Visitor II

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1 Message

My monthly service charge increased by $17 per month. My rate was guaranteed for 3 years. It’s only been 4 months….. 

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C
CurtB

+4 more

Honored Contributor

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2.1K Messages

@user_e2ad0a​ 

Call Cox during normal business hours and ask for Billing.  You can also contact Cox at cox.help@cox.com . Include your full name, your service address, a link to this discussion and a copy of any confirmation email you may have received when you locked in the rate.

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