Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Locked content using starz app
I use the Starz app on firetv and have a vast majority of the movies locked. If I try to watch I get a message about upgrading my account. Has anyone else experienced this? I have already uninstalled and reinstalled the app with no luck. That was cox customer support solution.
Becky
+2 more
Moderator
•
Are you logged into the Starz app with your Cox Primary Username?
0
0
Laryn
New Contributor
•
Yes, I do use my primary user ID, and I have the same issue on all three of my Fire Sticks as well as when I tried using the app on my Iphone. So it doesn't seem to be a Fire issue, it is either a Cox or Starz issue. I also checked the Starz channels on my cable box, and all of my Starz channels are working correctly.
0
0
StephanieS
Moderator
•
I'll need to take a look at your account. Please send an email to: cox.help@cox.com and include your full address and the account holder's name. Please add a reference in the email that this is regarding a Cox Forums post.
StephanieS
Cox Support Forums Moderator
0
0