Visitor

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1 Message

Cable box remotes

Replaced my 2 mini boxes and the new remotes are inferior to the old ones.  After using the new remotes we found the buttons hard to use especially for my wife with arthritis.  Fortunately I kept the old remotes and after working with customer service got them reactivated.  Cox clearly needs to provide a better quality remotes in the future.  

Moderator

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576 Messages

Hi, there. I'm really sorry for the difficulty with our remote controls. We do have big button remotes for certain television boxess that may help, as they're a different manufacturer. Reach us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We'd be glad to look into this for you there. -Chris

Visitor

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2 Messages

I need three new control. Please send to my address.

Visitor

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2 Messages

I need a new mini box

Moderator

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532 Messages

Hi jimlydia2, we are happy to help you with getting a mini box and remote.  Please send us an email to Cox.help@cox.com with your account details so we can assist you.  
-Latitia