Arris TM3402

That's a possibility, but then I have to hook up a splitter. I think that I would do that rather than pay Cox $12/month for a modem that I hear isn't very good, though.

You're correct about the splitter but if you currently have no splitter...you're in a much better situation.

I have the TM3402 and its DOCSIS conked out last week.  I had to connect an older DOCSIS and the conked-out TM3402 because its telephone side still works.  However, to connect 2 devices, I had to replace my 2-way splitter with a 3-way.  More splits...more degradation.

However, you have no splitter so you won't have as much degradation with the 2-way solution.

Just make sure to connect your Internet modem to the lesser leg of the splitter (3.5 dB).

...or you can just wait for the Solution Store to stock the TM3402.  What's the hurry?

No one told me that they were out of stock at the moment. Both the online chat and the store at least implied that there was one option period.

Well, it's not the only option.  Cox is just trying to push rentals.

I thought you called your nearest store?  What will Cox ship to you?

Supposed to be a TM3402. I assume that you're shipping from some place more central than the nearest store. But we'll see if it actually arrives.

It ships via UPS and it takes 2-3 days. They ship them out M-F. You can get a tracking number from Cox as well. 

Great news!  I'd just avoid online chat; however, the reps' reaction at your Store surprised me.  They're usually pretty good.