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sbennerco

Visitor

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1 Message

Internet signal dropping

My internet keeps dropping out no particular days or times but multiple times during week and during day. I have an Arris Surfboard SB6183 and use Orbi RBE772 router. Not real technical but looking for a place to start to correct. Since modem is old ( bought in 2017) do I need to buy a new model? Or is there a reset I can try? When I check on the COX app is says it looks good. Any help in non tech manner would be appreciated. Thanks

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LatoyaJ

Moderator

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231 Messages

sbennerco, we understand your service is dropping. While this could be a sign of a modem going bad, we suggest other testing first before replacing it. Starting with the Orbi, check the router settings for any diagnostics or reporting of an issue. Try bypassing the router completely and using an ethernet device into the modem to test the connection for a period of time.

If the service does not drop, then you know it has something to do with the router network. 

If the service still drops, there maybe a problem with the modem connection. Make sure all coax cables are straight tight and secure. Bypass any old splitters in the room that may be creating new interference. You can also contact us directly for reviewing the signal to the modem. You are welcome to email us at Cox.Help@cox.com with your name and service address, for support. 

 

Cox Support Forums Moderator

-LJ

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