Wifi disconnects every night btw 7-8pm CST

The latest model they make since I just got it 3 weeks ago. The logs are showing all the outages we experience. The signal to our devices always shows as strong when the speed of the modem is nonexistent. Many times the modem just goes to a red light. The app shows “no outages” in our area, but alas..we have an outage. I’m in the 73160 area code. I don’t think our neighborhood has the latest fiber (FTTP, whatever it is) yet and when the traffic hits at night, boom, internet gone. Something along the lines is insufficient and it’s not on my end. There’s nowhere to report an outage or complain, so here I am. I want Cox to know they have a problem that should be addressed. Who knows who reads these things.

So you have a Panoramic gateway? I was confused by you calling it a modem.

Is it just wifi affected or wired devices too? If both, does the light change on the top when the problem happens? If so, try posting the signal levels. Go to 192.168.0.1 > user;admin password;password > Connection > Cox Network > Scroll down and look for your downstream and upstream levels. Downstream should be between -5 and +5dB or as close to 0 as possible. SNR should be above 36. Upstream should be below 50.

I can see congestion causing your speed to drop, but it shouldn't disconnect your internet all together. I think that is some other problem. If your signal levels are low, how does the coax get from the street to the room the gateway/modem is in?

Yes to the Gateway Panoramic. Excuse the wrong term for router. The coax cable goes directly into to the gateway from the wall cable that runs through the attic to the contour device. With the last replacement router the light didn’t change colors but the speed would drop multiple times a day to 1% of the 1000 mpbs we were supposed to receive. I’m convinced that device was a lemon. After getting this newest router the light will turn red and everything completely disconnects, even the hard wired devices. The app will show the gateway isn’t connected. Sometimes it lasts a few minutes and Ssometimes it’s 20-30 minutes. Currently trying to log into the router via that server address, but it won’t accept my username/password even though I’m looking at them on the app to confirm they are correct. I even tried the default user/passw on the bottom of the router and still no luck.

The app uses your Cox username and password. When logging directly into the router(gateway), you need to use the gateway username and password which is different. If what I gave doesn't work, someone must have tried to log in already and change the password. If not you, maybe the technician. You would have to factory reset it to get back in.

Could you explain the coax connection some more? What do you mean it runs through the attic to the contour device? Do you have TV service? Why would the TV box be in the attic? How does the coax get from the street/pole to your attic?

The fact that the gateway is going offline points to some kind of signal issue and not congestion. If your inside wiring checks out, you might want to have a technician out.

Yes, I’m using the user and password from our device that I setup when installed it. I’m trying the default one too but nothing. I’m not sure how the cable gets from point A to point B (street to house). It’s underground and just comes into the house from somewhere on one side of our house into the attic and down the inside of a wall and it’s connected to straight into the gateway. (Not the contour, my mistake) There are no pass throughs along the way inside the house. It’s strange that it happens at the same time every evening which is why I question the traffic. I e also had it do it during prime wake-up time in the morning but it’s not as often. It’s entirely possible that it’s doing all day but I’m at work and don’t notice. I guess calling for a technician may have to be our possible solution. I just don’t want some person coming over and not doing a thorough check of things outside our home and trying to place blame anywhere but on themselves…