New Contributor III
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16 Messages
Webmail Login Phoenix, AZ 2018
Try as I might, I still do not have smooth running WebMail in Phoenix, AZ. I still get a page telling me it is not accessible fairly frequently and when it does let me in, it is painfully slow.
I have tried all the remedies that have been suggested by Cox, including patting my head and rubbing my belly at the same time, and still no improvement.
At this point, Cox should just admit that WebMail is a very messed up e-mail platform or give us detailed specific instructions on how we can fix it ourselves.
Please give me the specific URL to access WebMail in my area as well as any settings for Windows 10 and Google Chrome I should be using, detailed and specific.
Whoever is heading up the WebMail portion of your business maybe shouldn't be doing it anymore.
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JonathanJ
Former Moderator
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1.9K Messages
You can try this link let us know if it helps www.cox.com/.../using-cox-email.html.
Cox moderator = JJ
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Concerned_too
New Contributor
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2 Messages
I have the same problem. About 50% of the time I am able to access my Cox webmail. I would like an answer from Cox and a fix to this problem. Instead of trying to sell me more of your product, can we fix what I have first?
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Concerned_too
New Contributor
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2 Messages
I have the same problem. About 50% of the time I am able to access my Cox webmail. I would like an answer from Cox and a fix to this problem. Instead of trying to sell me more of your product, can we fix what I have first?
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Genthar
New Contributor III
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30 Messages
It's not just Phoenix. Having trouble in San Diego as well. They seem to be having issues with their webmail servers...again...
idm.east, idm.west, myemail.cox, webmail.cox, they all either fail, or hang.
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MacIsThe1
New Contributor III
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16 Messages
Is anyone's webmail working better today (5/24/18)? If so, which access address are you using?
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MacIsThe1
New Contributor III
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16 Messages
Using Windows 10 and logging into Cox e-mail from Chrome browser. I start at idm.west.cox.net/coxlogin. It then switches to myemail.cox.net/appsuite and starts to load. Before completely loading, I briefly see another screen that says Cox Productions with login (looks like a developers login page) at idm.east.cox.net/coxlogin but then disappears quickly and continues on with myemail.cox.net/appsuite. If e-mail opens, it is at myemail.cox.net/appsuite. When I logout of Cox e-mail, it take me to idm.east.cox.net/coxlogin and hangs up for awhile trying to load advertisements. On occasion, it will stop at the developers login page at idm.east.cox.net/coxlogin but won't accept my name and password (so start over again).
Are any of the Moderators on here technical or ever helpful? I think they work from a script for the most part. A good Moderator will take this info to someone who is technical and not leave until they have a solution to pass on to us.
Right now, my belief is that nobody is actually working on Cox E-mail to make it work correctly because it has been deemed last priority. Instead they are working on new offerings that generate the most revenue from customers. WebMail does NOT generate revenue from customers.
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