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Why is HBO Max subscription renewal necessary?
I have the Contour Ultimate package @ have been using my TV Provider login to access HBO Max for years. Why is HBO Max app now asking for renewal? If I do, is the $10.99 monthly fee still covered by my cable provider?
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Shaun_A
Moderator
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Hi there. I am sorry for the HBO Max issue you are experiencing. If you have not changed your password since the merger, you do have to do so, in order to recognize your login on the new provider's server. After you have changed your password, you should be able to sign in with your provider, and select the new provider. After that, your access will return back to the way you remember. If you do have any issues, please send us a msssage through our website and chat through the app.
-Shaun
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